Game Room Assistant Spring 2023
Job Classification: Highsmith Operations - Game Room Assistant
Reports to: Game Room Manager and Assistant Director of Events and Facilities Operations
Revision Date: 01/25/2022
Job Summary:
This position is designed for students interested in joining the Game Room staff to help create a lively and inclusive environment for the UNC Asheville community. This position provides hands-on experience in customer service, policy enforcement, and problem-solving. The ideal candidate will be able to communicate effectively with patrons, maintain a professional relationship with patrons and other staff members, and exhibit excellent customer service skills.
A. Primary Job Responsibility
- Maintain daily operations of the Highsmith Game Room including opening/closing, checking in/out equipment, and upkeep of the space
- Greet patrons as they enter the Game Room and provide friendly customer service
- Maintain regular communication with other staff members through the use of the Game Room Shift Log
- Create and maintain a safe and inclusive environment for Game Room patrons
- Assist patrons with any issues related to the Game Room and any equipment issued by our staff
- Operate the cash register in the event of any charges/fines for damages
- Attend bi-weekly area meetings and monthly Highsmith staff meetings
- May be required to drive University Vehicles to conduct University Business on behalf of Highsmith Student Union.
- Perform other duties as assigned
- Availability on nights and weekends highly preferred.
B. Knowledge, Skills and Abilities
- Knowledge of Highsmith policies and procedures.
- Knowledge of events in the Highsmith Union and throughout campus
- Knowledge of campus departments and campus layout
- Maintain a good working relationship with the building managers
- Excellent Customer Service skills
- Effective verbal and written communication skills
- Knowledge of cash handling policies and procedures.
- Ability to learn new software programs and technical equipment.
- One Port Time Management Software
- Cumulative 2.0 GPA
C. Physical Requirements
- Lifting 30-40 pounds (equipment & supplies)
- Bending and reaching
- Standing/sitting for long periods of time
- Handwork
D. Opportunities for Skill Development on the Job
Common Outcomes
- Professionalism
- Communication
- Critical Thinking
- Problem Solving
Job Specific Outcomes
- Support an inclusive environment
- Policy enforcement and conflict management
- Communication skills-oral, non-oral, written
- Relationship building
- Tolerance for stress
- Customer service