Café Assistant General Manager
Are you looking for a fast-paced job where you can exhibit your dedication to hospitality, service, and excellence in a rewarding environment? We want you to become a respected member of our management team!
As a valued café manager, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent customer satisfaction.
With 10 new locations within the Eastern North Carolina Market in the last 3 years, and 5 new café openings on the horizon, Covelli Enterprises, a Panera Bread franchisee, can offer you plenty of growth opportunities, if you choose to grow with us.
Job Responsibilities
- Create a positive customer experience by offering a high level of service and ensure all staff members interact with guests.
- Resolve complaints and customer problems in an efficient and friendly manner.
- Hire, coach, and train shift supervisors and team members for operational excellence.
- Provide leadership to staff to ensure compliance with standards.
- Identify and assign duties to staff and shift leaders to meet objectives and consistently achieve excellent service.
- Monitor labor and product expenses to remain within budget.
- Manage operations with integrity, passion, and knowledge while promoting the values and culture of the restaurant.
Are your strengths?
· Excellent customer service skills.
· Flexibility.
· Good interpersonal skills.
· Communication skills.
· Problem-solving skills.
· Organizational skills.
· Teamwork skills.
Top Perks of managing at Covelli Enterprises, a franchisee of Panera Bread:
· Scheduled a 45-hour work week, with two days off per week to be with your friends and family. We value a quality work/life balance!
· Ideal hours of operations… no late night bar closing!
· No long commutes- we have locations all throughout the Asheville area!
· Opportunity for advancement!
· Great atmosphere and free meals… your 30-mintue break will always be delicious!
· Excellent health benefits and a lucrative BONUS Program $$
Become a valued member of our team and get ready to RISE!