Teller I - Black Mountain, NC

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience.

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.

• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.

• May assist in opening and closing the vault daily; assists in balancing vault currency and coin.

• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

• Issues official checks, traveler’s checks and gift cards.

• Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.

• Performs safe deposit duties by controlling access and assisting customers.

• Receives and processes stop payment and hold orders.

• Accepts loan, credit card and installment payments.

• Balances cash drawer daily and verifies cash being bought from and sold to the vault.

• Provides effective customer service and assists in resolving problems within given authority.

• Records, files, updates information and sorts’ mail or reports as required.

• Answers telephones and directs callers to proper Bank personnel.

• Processes teller work through branch capture and assists with imaging research.

• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

• Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections.

• Type’s routine letters, reports and forms.

• Maintains files, copies and faxes documents, and orders and distributes supplies.

• Takes steps to ensure security of Branch personnel & Bank procedures.

• Fully understands opening/closing procedures, as well as all other security procedures.

• May prepare and verify order of shipment of currency.

• Completes annual compliance courses.

• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws including the Bank Secrecy Act.

• Performs additional duties and responsibilities as directed.

GENERAL QUALIFICATIONS

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED)

• Work related experience could consist of reception or secretarial duties in a business environment.  

• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.

• Excellent organizational and time management skills – ability to work with minimal supervision.

• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.

• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.