Hotel Front Desk Clerk

The primary function of this role is to welcome guests attending conferences or retreats and to assist them throughout their stay. This includes providing consistent communication, follow-through, and excellent customer service.

The essential duties are as follows:

 

·        Responsible for greeting and welcoming all visitors, guests, conferees, staff and residents who approach the front desk.

·        Responsible for qualifying walk-in guests, guest check-in and check-out, and for accurate collection of all charges due and information required for Assembly Inn, Conference Center Lodges, the Winsborough, and Campground guests.

·        Learn all aspects of RDP (Resort Data Processing) system as it pertains to Front Desk procedures.

·        Answer switchboard phones for conference center and transfer to appropriate staff or guests.

·        Take messages for conferees/conference staff.

·        Fax/Copy services for MRA guests and staff.

·        Distribute information, directions, and maps on the conference center and surrounding area.

·        Responsible for keeping management informed of guest, staff, and conferee needs/complaints. 

·        Filing maintenance requests from staff and guests for MRA buildings.

·        Responsible for being informed of MRA daily functions as posted in the function sheet and ongoing conference schedule.

·        Responsible for arranging air ground transportation for guests/staff (contacting the shuttle company, making vouchers, posting transportation charges, and keeping management and shuttle staff aware of any changes).

·        Sales of General Store items.

·        Tracking and returning Lost and Found items.

·        Maintain key inventory for the Winsborough & Lodges.

·        Maintain cleanliness at the front desk and lower lobby area (stock and maintain brochure rack and bulletin board, care for plants in lobby).

·        Assumes other responsibilities requested by management.

 

·     Ability to sit, stand, or squat for periods of time.

·     Has a valid driver’s license and acceptable driving record.

 

 

1. Excellent customer service skills

2. Ability to communicate effectively.

3. Strong organizational skills

4. Ability to prioritize multiple tasks

5. Ability to follow directions and work cooperatively with others. Teamwork is essential.

6. Exhibits fine attention to detail