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Marketing Content Management and Design Intern

We are looking for a talented individual to be a member of the design and implementation group within the Customer Correspondence Team at Transamerica. The newly created Customer Correspondence Center has been developed in order to continuously improve our correspondence to strategically drive customer experience improvements and generate operational efficiency. The team is responsible for Transamerica’s administrative and automated communications such as correspondence, enrollment materials, forms, confirmations and quarterly statements along with paperless (eDelivery). These materials serve as critical touchpoints for our customers by providing required and transactional information and provide a great opportunity to directly impact the client experience.

The Candidate will: 
  • Design and develop templates
  • Cultivate a deep understanding styles, patterns, and standardized libraries and interactions that follow industry best practices
  • Work with the Marketing to improve creative and design processes for Transamerica’s operational and administrative communications
  • Produce wireframes, visuals, and experiences for our customer correspondence

What you will need:
  • Exposure to Django, Drupal, Joomla, Contentful, or similar content management system
  • Experience with HTML, PHP, or agile methodologies a plus
  • Knowledge of design and prototyping tools as well as familiarity with correspondence channels such as text, chat, email and paper.
  • A foundation in customer experience
  • Ability to simplify highly complex communications
  • Ability to participate in discussions with line of business stakeholders and product owners
  • Solid communication skills to clearly articulate design decisions
  • Ability to be nimble and flexible in a fast-paced environment


What the right candidate will be good at:
  • Use of agile practices
  • Delivering visual layouts and wireframes
  • Identify ways to enhance digital experience
  • User acceptance testing

Rewards & Compensation
In addition to gaining exposure to the financial services and insurance industry, students gain access to intern exclusive events and networking opportunities throughout the summer while receiving a competitive compensation.

The hourly rate for this position generally ranges between $17.00-$20.00 an hour for undergraduates and up to $25 an hour for graduate students. This range is an estimate, based on preexisting standards, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.