Landlord Liaison

The Landlord Liaison is under the direct supervision of the Director of Veteran Services and Program. The Landlord Liaison is responsible for increasing access to both private and public rental markets for those moving from homelessness to permanent housing. The Landlord Liaison will build relationships with landlords and create incentives for landlords to relax screening criteria for people experiencing homelessness who have barriers to accessing permanent housing. Incentives include a rapid response to concerns, tenant case management, rental deposits and short-term rental assistance.

Primary Duties and Responsibilities:

1. Establish relationships with landlords to assist in locating appropriate housing, especially those who have multiple barriers to obtaining permanent housing

2. Maintain landlord relationships and assist to keep database on properties and landlord contacts current

3. Coordinate with both landlord and client to secure housing

4. Maintains communication with landlords to assess needs and prevent conflict

5. Become active in the landlord community to identify housing for homeless people with barriers and disabilities

6. Develop outreach materials and agreements with landlords that will provide rental units to help homeless clients access and maintain permanent housing; this may include assistance negotiating master lease arrangements

7. Act as a liaison and mediator for housing issues that may arise

8. Perform unit move-in and move-out inspections as needed

9. Meet with clients who have housing barriers to assist with applications, housing search, or other support services

10. Maintain statistics and provide narrative reports on a monthly basis

11. Assist Case Managers with coordination of residential support services to ensure clients maintain permanent housing

12. Conduct tenant and landlord education trainings

13. Attend at least 40 hours of job-related training annually, participates in SSVF staff meetings; participates as needed in agency functions and developmental activities

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 Issues of homeless veterans

 Communicating effective orally and in writing

 Computer literacy

 Ability to work as a team member as well as work independently.

 Ability to critically analyze situations and utilize context clues to make the best decision for AWS SSVF Program.

 High attention to detail and great organization skills.

 Ability to communicate effectively to staff, community members, and veterans.

 Strong verbal and communication skills; customer service oriented, with ability to interact professionally with culturally diverse staff and stakeholders.

 Ability to handle multiple tasks and demands. Establish priorities and work effectively in a deadline driven environment; accuracy and attention to detail in the performance of duties is of critical importance.

 Bachelor’s Degree from accredited college or university in social work, psychology, business administration or related field.

 Three years of job related experience working with low-income populations, preferably with veterans and/or homeless populations.

 Valid Driver’s License

 Proof of Auto Liability Insurance if required

 Proof of education and credentials will be required for employment