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Carrier Operations Associate | Shenzhen - 2018 Grad

Flexport is on a mission to fix the user experience in Global Trade. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.

Started in 2013, we've raised $204M from investors that include Peter Thiel’s Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

As a result of our global expansion, we're looking for a Carrier Operations Associate for Flexport Asia that will be a part of Flexport Pricing and Procurement Team / Ocean Freight Service Organization. The Carrier Operations Associate will join our growing Carrier Operations Team in Shenzhen Team to deliver sea freight booking services and local logistics services to clients and their suppliers. Salivating at the thought of building teams and processes while streamlining the inefficient industry of global trade?  Keep reading!

What you will do:

  • Execute booking and documentation processes with carriers
  • Work intimately with Flexport squads and Flexport software to ensure an effective end to end China export process.
  • Inform the business process and software capability needs to exceed expectations for Flexport squads, Carrier Operations team and Flexport Squads.
  • Identify and contribute to continuous improvement program to improve quality, service, efficiency and regulatory compliance.
  • Contribute to the development and implementation of the software and system to differentiate Flexport operations from the industry.
  • Fill the gap for the carrier operations team as we build from zero to one and as we scale.
  • Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.

What you will need:

  • A strong performance record of living our values
  • A desire to deliver exceptional service to our squads and to our carriers.
  • Sea freight booking operations experience a plus
  • China export operations experience a plus
  • A willingness to blend industry best practice with the Flexport operations philosophy.
  • A process oriented thinker
  • An obsession for delivering world class service