Desktop Support Specialist
Desktop Support Specialist
San Diego, CA
SUMMARY:
Act as second level support for technology issues affecting internal and external staff; consistently striving to promote a strong customer service image within the organization. Work with IT team to build trust and positive working relationships by providing timely support to end-user community in a courteous and professional manner. The ideal candidate is a results-oriented, relentless and effective troubleshooter with excellent technical and customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides support to Padres staff for technology related issues
- Ability to provide remote support for mobile users
- Manages escalation of major issues to third party support personnel
- Performs maintenance of hardware and software on desktops and laptops
- Maintains technical proficiency on all Padres end-user computing platforms: personal computers and laptops, Windows 10, 7, Microsoft Office, internet applications, scouting system, accounting applications, CRM, and other customized applications
- Assists with large hardware and software installations
- Updates and makes changes to assigned Help Desk tickets in call management portal
- Oversees IT hardware inventory and refresh program for corporate desktops and laptops
- Manages and updates documentation of standard procedures
- Works as “apprentice” to Network Administrator to continuously expand skill set
- Serves as back-up on all Network Administration responsibilities
- Mentor existing IT staff
- Provides assistance with IT projects as needed
- Participate in day-of-game and 24/7 on-call rotation schedules
- Other duties as assigned
JOB REQUIREMENTS: Must meet the following minimum requirements:
- Minimum of a 2-year Associate’s degree or equivalent experience
- Excellent general computer skills in a Microsoft Windows environment
- Ability to work well with people in a support and training role
- Ability to effectively diagnose and repair computer hardware and software problems
- Windows Server/Exchange administration and networking a plus
- Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications
- Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
- Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
- Display professional image and demeanor
- Ability to travel as needed
- Bilingual in English/Spanish a plus
- Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed
TITLE: Desktop Support Specialist
DEPARTMENT: Information Technology
REPORTS TO: Manager, Information Technology
SUPERVISES: N/A
STATUS: Non-Exempt/Hourly